This journal is an opportunity to discuss the merits of the articles you selected from the list provided. Your journal response needs to relate to the content in the course and to your personal and pr
Operation Management 2: “Want to Perfect Your Company’s Service? Use
Reading “Want to Perfect Your Company’s Service? Use Behavioral Science,” Richard B. Chase and Sriram Dasu, “Harvard Business Review,” June 2001. Reprint R0106D. 7 pages. “Porcini’s Pronto: Great Italian pizza without the wait,” Harvard Business School Case 4277-PDF-ENG, April 4, 2011, 12 pages. Part 1: more important Answer the following