Choose a topic that you feel comfortable sharing your knowledge. This is a topic of your choice (nothing controversial). It will be a 4 slide presentation including the Title Page. Presentation must b
Operation Management 2: “Want to Perfect Your Company’s Service? Use
Reading “Want to Perfect Your Company’s Service? Use Behavioral Science,” Richard B. Chase and Sriram Dasu, “Harvard Business Review,” June 2001. Reprint R0106D. 7 pages. “Porcini’s Pronto: Great Italian pizza without the wait,” Harvard Business School Case 4277-PDF-ENG, April 4, 2011, 12 pages. Part 1: more important Answer the following