Please create a one page cover letter based on the following Resume. A cover letter should be formatted like a business letter and include the following sections:
- Header with date and contact information.
- Salutation or greeting.
- Opening paragraph.
- Middle paragraph(s)
- Closing paragraph.
- Letter ending and signature.
Dependable and Loyal. Extremely passionate about behavioral health and substance abuse treatment with a proven track record of growing programs and client census. Highly motivated professional with over ten years’ experience in and Substance Abuse Treatment. Strategic and creative thinker with a successful background in developing, managing, and maximizing profitability in the consumer industry.
Achievement: It is oriented with a high-stress tolerance, organized, personable, enthusiastic, self-motivated leader who can comprehend and manage multiple details while focusing on the overall picture. Able to perform effectively in a “time is of the essence” environment.
Qualifications
- Works well independently and as part of a team
- Ability to create Profit and Loss reports
- Intake / Admissions Specialist
- Bachelor’s in psychology
- Six years of Executive Leadership
- Track record of growing two different Substance abuse treatment facilities from “the ground up.”
- Experience with health Insurance / billing / contracts Utilization Reviews, verifications / collections
- Motivational interviewing and counseling skills / Ability to build strong teams
- Experienced in areas of substance abuse, relapse prevention, and extended care
- Excellent sales, marketing, and customer service skills
- Advanced computer experience
- Excellent interpersonal, communication, and supervisory skills
- Highly creative and methodical problem solver with strong organizational skills
- Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.
Employment
Counselor Intern 3/2021 to Current Confianza Health
- Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
- Engages in trainings and supervision as assigned both for self and development of others
- Prepares session note regarding the assessment session
- Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
- Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as needed
- Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation
Counselor Intern 4/2021 to 2/2022 Lifeline Professional Counseling Services
- Reviews case file from referring agency when applicable
- Uses appropriate screening instruments to screen for trauma and any other identified or potential therapeutic concern.
- Completes a full bio-psycho-soc assessment
- Prepares an initial treatment plan in accordance with the information in the assessment and diagnosis, upon meeting tiered training criteria
- Advises client, therapist, and referring agency (when applicable) of the therapist assignment
- Individual Therapy Activities
- Contacts and documents each contact with assigned clients to schedule individual sessions
- Facilitates therapeutically sound treatment in accordance with diagnosis and treatment plan
- Discusses suspected need to update/change diagnosis and treatment plan with clinical supervisor, as neede
- Prepares monthly summary on each client for referring agency when appropriate
- Reports to primary therapist and referring agency regarding unsuccessful attempts to engage the client in treatment when appropriate
- Prepares session notes on each client for each session in a timely manner
- Coordinates treatment with other therapists and providers, internal and external involved in case as appropriate (group, other family members, other services) Seeks/works with care coordinator to identify appropriate outside sources to aid clients with impact issues that are outside the realm of the agency operation
- Follows up on missed appointments with client and referring agency (when appropriate) and documents communication
- Prepares discharge paperwork
- Engages in trainings and supervision as assigned both for self and development of others
Admissions Counselor 2/2021 to 9/2021 Landmark Recovery
- Qualifies leads by gathering clinical and insurance data to ensure appropriateness
- Serves as brand ambassador to potential patients by promoting program, highlighting key features, and conducting tours of the facility, as appropriate
- Verifies insurance benefits and completes net pricing information to present to patients
- Works aggressively to close leads in a timely fashion to improve census
- Ensures out of pocket expenses are collected at time of admission or that acceptable promissory notes have been signed
- Completes initial paperwork with admissions
- Communicates all admission information to appropriate staff
- Works with Administrator and, as appropriate, Director of Business Development to generate quarterly Strategic Marketing Plan for the facility
- Tracks all leads and pre-admission information in CRM tool
- Compiles marketing and admissions data in accordance with facility reporting guidelines
- Serves as “Admissions on Call” as assigned by supervisor
Chief Executive Officer 1/1/2015 to 2/2/2020 Von Phister L.L.C.
- Owns responsibility for the day-to-day management and optimization of the ecosystem controlling the display of content and pricing for hotels and vacation rentals.
- Analyze supplier feeds to ensure we have the best possible rates and inventory, providing supplier relations with feedback when needed on how to improve.
- Drive ongoing analysis to determine the optimal sort order and display to maximize revenue and savings per search session for online bookings.
- Drive ongoing analysis to determine the pricing and revenue management strategy that best maximizes revenue and savings per search session for online bookings.
- Manages processes and teams responsible for the optimization of base rules and static content like location definition, hotel unification, room category unification, images, descriptive content, and ratings
- Provides critical insights about the needs and desires of customers.
- Represents the product and seeks to understand the user experience and performance trends that affect the business.
- Determines business opportunities to improve our technology solutions, including the determination of potential business value.
- Subject matter expert related to client-specific product offerings, business models, performance statistics, and dependencies to support any product development initiatives.
- Stays informed on trends and opportunities in the competitive market.
- Dialogues with teams across the organization to ensure that the business strategy is represented.
- Partners with the data team to provide business needs for improved reporting tools for the Stays product
- Guides the marketing teams on the best possible products and price points for marketing opportunities
- Supports the service delivery team with analysis and insight on how to improve better the solution for agents, both on the sales and customer service side
- Works with the account management and business development teams as needed to support opportunities to support our clients and new business opportunities
Executive Director 4/2010 to 9/2013 The River Source
- Provide Leadership and supervision
- Supervise all departments directors and maintain supervisory authority over staff members assigned to those departments
- Positively influence marketing, community, and outreach relationships and plans to achieve revenue, census, and growth target.
- Management of patient behavior
- Work with department directors to determine optimal staffing requirements.
- Ensure plans of correction, licensing deficiencies, and grievances are addressed as required by the states licensing agency promptly.
- Maintains the daily patient schedule
- Supervises patient participation in the program and assist patients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills
- Supervised the documents each shift on patient behavior and participation in programming and communicates pertinent patient information across shifts to other members of the multidisciplinary treatment team
- Manage Accounts Receivable and Payable
- Meet or exceed all regulatory requirements (federal, state, and local agencies), i.e., health department, environment apartment food services.
- Meet the needs of clients and family members—productive and positive interactions.
- Oversee local marketing. 2 to 5 marketing visits per week with interventionist hospital case managers and social workers
- Lead a minimum of two staff meetings per week.
- Manage staff – doctors, therapist, and behavioral health professionals
- Billing Services
- Verification of Benefits
- Utilization Review
- Billing and Collections
- Reimbursement Negotiations
- Appeals
- Patient Responsibility and collections
Director of admissions 1/2008 to 4/2010 Women In New Recovery
- Marketing and sales
- Assessments and Referrals
- Intakes Discharges
- Collections and Financial Matters
Extended Care Program Manager 1/2007 to 9/2008 Women In New Recovery
- Developed program and started up New Extended Care
- Create a weekly schedule and supervise facilitators
- Organized directed and coordinated the operations of the WINR extended care residential women’s recovery program and residence capacity of 40 beds and three houses in Mesa, Arizona
- Oversaw compliance with the guidelines and operated the program with an approved agency budget
Achievers program manager 8/2006 to 9/2007 Women In New Recovery
- Co-Occurring specialist
- Developed case plans
- HMI a certified user
WINR and kids program manager 8/2006 to 9/2007
- 14-month inpatient residential drug and alcohol treatment for pre-and postpartum women with their children
- Responsible for 6 to 10 patients at a time, writing treatment plans, obtaining housing, education employment, and outpatient treatment, and conducting monthly family sessions
Program Manager 8/2006 to 9/2007 Women In New Recovery
- Organize, directed, and coordinated the operations of the WINR seven-month residential women’s recovery program and resident’s capacity of 70 and seven houses in Mesa, Arizona
- Oversaw compliance with the guidelines and operate the program with an approved agency budget. Maintain contact with partners and community members relative to the service needs of WINR residents
- Maintained safety, cleanliness, and maintenance for interior and exterior of the property, which included, but was not limited to monthly, weekly and daily property inspections
- Maintained accurate client and financial records and statistics.
- Provided on-site crisis intervention
- Trained, coached, and supervise staff assistants
Education
- Grand Canyon University 5/23/2019 to current Master of Science
- Degree – Clinical Mental Health Counseling
- G.P.A. 3.8
- Arizona State University 1/1/2017 to 5/6/2019 Bachelor of Arts
- Degree – Psychology
- G.P.A. – 3.69
- Honors – Magna Cum Laude
- Chandler-Gilbert Community College 1/1/2014 to 5/1/2016 Associates in Arts
- Degree – General with an emphasis in Psychology
- G.P.A. – 3.8
Continuing Education
“Leading-Edge Natural Treatments to utilize in your practice. “”Retrieving the missing pieces: A Cross-Cultural Approach to memory fragmentation.”
“The neurobiology of Misbehavior: Understanding and treating addiction, Thrill-seeking, and dry-drunk behavior.”
“Utilizing the Felt Sense and Healing Depression, Anxiety, and trauma” “Sex Addiction in Women uncovering the secret.”
“Organizational skills customer services: it’s more than a smile,” “Supervision of direct service staff performance problems.”
